Guest confidence about hotel safety
A huge percentage of the hotel rooms across the world, including India are empty for the coronavirus pandemic, and many of them that are open are housing the first responders instead of vacation and business travelers. But with stay-at-home orders are becoming less tense around the country and hotels starting to reopen, the industry is perking itself up for a new normal. So how the guests can be convinced that their hotel is safe during these turbulent times when safety of your hotel is very much doubtful.
In the first place, above everything else the hotel guests and employees should know that their health and safety are your top priority. Now the safe stay needs to change the hotel industry norms as well as behaviors and standards to ensure the cleanliness and safety of hotels once the travelers take entry into it.
The New Safe Stay guidelines create the best practices that hoteliers can use to help protect not only guests, but also employees. Here how the hotel stay is about to change following the Safe Stay guidelines.
- Hand sanitizer dispensers preferably touch-free and the hand-washing stations need to be placed at main entrance, that is lobby reception, employee entrances etc.
- Employees showing the symptoms of COVID-19 must remain or return home. While at work, employees who notice a coworker or guest exhibiting symptoms of the disease should at once contact a manager.
- The appropriate Personal Protective Equipment (PPE) to be worn by employees along with the right training for the use and the disposal of them. The equipment must be made obtainable to any of the employees upon request.
- Cleaning and disinfecting must be done as frequently as possible for the safety of your hotels with an emphasis of disinfecting the frequently contacted areas, ranging from the elevator buttons to ice machines to the room keys.
- Traditional room service will be restored with a contact free delivery system. The customary buffet service system must be limited, but when offered, it needs to be served by an employee wearing PPE (personal protection equipment) for the safety of your hotels.