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Terms of Use

The User Agreement and Terms and conditions of use


These Terms and Conditions are entered between you (user) and the operator (of website) Rupasi Rupnarayan Kuthi. Any of the services and/or products offered and/or provided to you hereunder and/or in connection,  thereby by the Operator and any on its behalf.

The terms “we”, “us”, “our/s” refer to the operator of this website, the terms “you”, “your”, “yours” refer to the users of this website.

You are requested to read these Terms and Conditions with care before using or having  access this Website and/or  the Services, and making any reservation. Your use of this Website and/or the Services comprises  your agreement to all of the terms and conditions, and notices, as contracted below.   It is updated by us from time to time. You are not authorized to use this Website,  if you disagree with the Terms and Conditions.

Registration of  User Account

The Users must register for our Website by opening an account. For making registration process complete, the users need to provide us with the information as instructed and defined in our Privacy Policy. You will also be instructed to choose a password, which you agree to maintain it confidently.

The responsibility of preservation of privacy and confidentiality of the account and password depends on you. You need to be alert about all the activities going on under your Account or Password.

You are not free to assign or transfer your rights or hand over your duties under the Account without our written approval in advance.  Your immediate notification in regard to unauthorized use of your Account or Password or breach of security is very essential.

We are not legally responsible for any loss or damage arising from any failure to comply with the terms or from any unlawful use of your password or Account or any other breach of security. In the event of the aforesaid event,  you may be accountable for the losses of the Operator or others for any such use.


Rates exhibited on our website is for the total duration of the whole services and for the total request, and or per day of stay, as per the search criteria input provide by you. Prices might or might not include service charges and/or the local taxes. Breakfast and or other meals are not built-in unless otherwise stated. Some hotels or travel suppliers or authorities may charge additional local taxes, which are payable on the spot.


The vouchers that you accept from Us will enable you to use the fore-paid services, strictly as stated specifically  in the voucher in terms of a particular hotel or service, period and types of services.

Any extra change to the above are at your exclusive carefulness, those as well as further personal charges settled by you directly with the hotel or service giver straight away.

Hotel Accommodation

Hotel information on the web pages is decisively provided by the hotel itself.  We disclaim  any warranties in respect of this. Hotel ratings, hotel information, maps and images showed on this website are intended as a guideline only.

In most hotels normal check-in time is 15:00 hours and checkout time is until 11:00 a.m.

Late arrival

We keep rooms booked for you until 6:00 p.m. IST  on the day of arrival. If you are arriving to the hotel after this hour, you must inform us about the estimated time of arrival at the time of booking. In case you fail to do so the hotel can resell the room, and might not be able to give you lodging  at the time of your arrival.  In this case additional cancellation charges may apply. The  arriving late is  your responsibility, and we will not be held liable for any problems arising from  your failure to do so.

Work of renovation

Hotels take all possible steps to limit disruption to their guests when it is under renovation work. We will not acknowledge any complaint, or the requests for refunds, if a hotel is carrying out renovations during the time lodging.

Reservations for special purpose

Special periods, like  international festival, local exhibitions, trade, fairs, congresses, conventions,  holidays, sporting events,  etc. tend to attract a higher rate of boarders. Rate for hotels and services becomes higher.  During the periods normal terms and conditions stop and special terms and conditions are imposed. For minimum stay, high rate is demanded.

Group Reservations

Group reservations are liable to longer cancellation terms and early prepayment. You will be advised of the new terms and conditions  for each group booking. Should you fail to comply with payment deadlines booking will be automatically cancelled and we will not accept any subsequent claims and/or complaints from you. Hotels usually consider party of 5 rooms and over as a group. The hotel may refuse reservation of more than that.

Cancellations and amendments

The cancellation deadline will be provided together with your booking confirmation, except special cancellation or alterations. If you cancel a previous  reservation, you will be charged a minimum of 1 night or day unit cost of each service.


All bookings must be made prepaid by credit card, when booking. When booking full payment must be made before issuing any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain legally responsible for payment of the amounts for the travel products and services ordered and booked.

Privacy Policy

We value your privacy and are loyal to protect the information you share with us. We believe that you have a right to know our practices regarding the information we collect when you access the Website. Our policy and practices and the type of information collected are described in detail in our Privacy Policy. If you intend to connect to, access or use our Website you must be aware of reading and agreeing the Privacy Policy.

User Restrictions

While using the Website and the Services, the behaviors which don’t comply with the rules may result in the suspension or blocking of your account of the Website and the Services and may also render civil or criminal liability.

Liability Disclaimer

The information, software,  products and services presented on this website may carry inaccuracies  as well as  typographical errors. We do not make any guarantee or representation as to the accuracy or proprietary nature of site content, and disclaim liability for inaccuracies relating to the information and description of all products displayed on this website.


We reserve the right to change or update the Terms and Conditions relating to use of the website from time to time without prior notice to users. The current version of the Terms and Conditions will be displayed within this website from the date on which any changes come into effect. Continued use of this website, and/or any of the services provided hereunder following any changes to the Terms and Conditions shall constitute your acceptance of such changes.


We shall not be in breach of these Terms and Conditions, nor liable to you due to our failure, delay or inability to fulfill any booking or performance of any obligation under these Terms and Conditions because of fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, act of God, any failure or delay of any transportation, power or communications system, non-performance by suppliers or subcontractors or any similar events which are beyond our control.

Check in and Check out time

Check in:11 O’clock in the morning.

Check out: 10 O’clock in the morning.

Room Allocation:  No assurance of reservation of the room at the time of booking. It depends on the availability of the room of the particular category.

Cancellation Charge: For Off Line Bookings original tariff is applicable.

On or after Check in date: No Cancellation or Refund is allowed on the check in date.

Sooner than 1 day of arrival date: 75% of original tariff will be charged

Sooner than 2 days of arrival date: 50% of original tariff will be charged

Earlier than 3 days of arrival date: 35% of original tariff will be charged,

Earlier than 4 days or more than 4 days of entry date: 25% of original tariff will be charged.

Cancellation Charge: Only against online Bookings.

Less than 72 hours before the arrival date & time: No refund

More than 72 hours earlier to the arrival date & time: 30% of total tariff will be charged as cancellation charges.


A Cancellation fee of 100% if cancelled on or after the date of arriving.